Refund Policy
At Travo Wings, we understand that travel plans can change unexpectedly due to a variety of reasons—personal emergencies, business schedule adjustments, weather conditions, or unforeseen circumstances. We are committed to making the refund process as clear, fair, and hassle-free as possible. This Refund Policy explains the conditions under which refunds may be requested for flights, hotels, vacation packages, and other travel-related services booked through our platform. By making a reservation with Travo Wings, you acknowledge and agree to the terms outlined in this policy.
We believe in transparency and want you to have all the information you need before making a booking. Refund eligibility is not determined by Travo Wings alone but is governed by the specific fare rules, cancellation policies, and terms established by the airline, hotel, or other travel service provider. We act as a booking facilitator and process refund requests in accordance with the supplier's policies.
General Refund Policy
Refund eligibility varies depending on the type of booking, the fare or rate selected, the timing of the cancellation, and the supplier's terms and conditions. Some bookings may be fully refundable, partially refundable, or completely non-refundable. It is important to review the cancellation policy displayed during the booking process before confirming your reservation, as this will determine your refund options.
Travo Wings strives to negotiate the best possible outcomes for our customers, but we cannot override the policies of our partner suppliers. We are here to guide you through the process and provide clear information about your options.
Flight Ticket Refunds
Refunds for flight tickets are subject to the fare conditions of the respective airline. Standard and flexible fares are often refundable, though cancellation fees may apply. Discounted, promotional, promotional, or special fares are frequently non-refundable or may carry significant cancellation charges.
If your ticket qualifies for a refund, the applicable amount will be calculated after deducting airline cancellation fees, supplier penalties, government taxes (where applicable), and any service charges permitted under your booking conditions. We will provide you with a clear breakdown of all deductions before processing your refund.
Hotel Booking Refunds
Hotel cancellations and refunds are governed by the individual hotel's cancellation policy. Many hotels offer free cancellation up to a specified deadline, typically 24 to 72 hours before check-in. Others may charge a cancellation fee equivalent to one or more nights' accommodation, while some promotional rates are entirely non-refundable.
We strongly encourage customers to review the hotel's cancellation policy carefully during the booking process. If you need to cancel, we will facilitate the request according to the hotel's policy and keep you informed at every step.
Vacation Packages
Refunds for vacation packages depend on the individual components included in the package, such as flights, hotels, transportation, tours, and other travel services. Cancellation charges may vary for each supplier, and the total refundable amount will be determined based on the specific policies applicable to each component. Our team will work with all relevant suppliers to process your request as efficiently as possible.
Refund Request Process
If you wish to request a refund, please contact our customer support team as soon as possible. Early notification often improves the likelihood of securing a refund. To help us process your request efficiently, please provide the following information:
- Booking Reference Number
- Passenger Name(s) as listed on the booking
- Travel Dates
- Reason for Cancellation or Refund Request
- Preferred Contact Information
Our support team will review your request, coordinate with the relevant travel supplier, and keep you informed throughout the refund process. We aim to provide regular updates and ensure that you understand each step of the process.
Refund Processing Time
Once a refund is approved by the airline, hotel, or travel supplier, it typically takes approximately 7 to 30 business days for the refunded amount to appear in your original payment account. Actual processing times may vary depending on your payment method, financial institution, and the supplier's internal processes.
During peak travel seasons, holidays, or periods of high demand, processing times may be longer than usual. We appreciate your patience and will do our best to expedite the process wherever possible.
Non-Refundable Bookings
Certain bookings are clearly marked as non-refundable at the time of purchase. These may include promotional fares, last-minute deals, discounted tickets, special offers, flash sales, and selected hotel rates. For non-refundable bookings, no refund will be issued once the booking has been confirmed, unless required by applicable law or the supplier's policy. We encourage you to read all terms carefully before completing your reservation.
Changes and Modifications
If you wish to modify your booking instead of canceling it entirely, additional charges may apply. These charges depend on airline rules, hotel policies, fare conditions, and availability at the time of the change. Any difference in fare or accommodation cost must be paid by the customer where applicable. Our team can help you explore modification options that may be more cost-effective than cancellation.
Force Majeure and Unforeseen Events
Travo Wings shall not be held responsible for cancellations, delays, or service disruptions caused by circumstances beyond our reasonable control. These include, but are not limited to, natural disasters, severe weather conditions, government actions, pandemics, public health emergencies, civil unrest, strikes, airport closures, terrorist incidents, or other unforeseen events. Refund eligibility in such situations will depend solely on the policies of the respective travel supplier. We will do our best to assist you in communicating with suppliers and exploring available options.
Service Fees and Administrative Charges
Where permitted by applicable law and booking conditions, service fees or administrative charges may be applied for processing reservations, cancellations, or refunds. These fees may be non-refundable even if the underlying booking is refunded. Any applicable fees will be clearly communicated during the refund review process, and you will have the opportunity to ask questions before proceeding.
Policy Updates
Travo Wings reserves the right to modify this Refund Policy at any time to reflect changes in supplier policies, legal requirements, or business operations. Updated versions will be published on this page with a revised effective date. Continued use of our services after any changes constitutes acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about our refund practices.
Contact Us
If you have any questions regarding refunds, cancellations, booking modifications, or any aspect of this policy, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure that your experience with Travo Wings is as smooth and stress-free as possible.
Travo Wings
Email: info@travowings.com
Phone: +1-866-666-6196
